Pratala E, Supriyadi YN, Saragih GS. ANALISIS SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS PADA JALAN TOL RUAS CENGKARENG-BATUCEPER-KUNCIRAN . HUM SOC POL [Internet]. 2023Nov.6 [cited 2025Jan.20];3(3):2637-49. Available from: https://bureaucracy.gapenas-publisher.org/index.php/home/article/view/350