PERTANGGUNGJAWABAN HUKUM TRAVELOKA SEBAGAI PELAKU USAHA DALAM FENOMENA PEMBATALAN TIKET SEPIHAK TERHADAP KONSUMEN

ShintaDevia Giartika  Gunawan

doi:10.53363/bureau.v3i1.207

Authors

ShintaDevia Giartika Gunawan Universitas 17 Agustus 1945 Surabaya

DOI:

https://doi.org/10.53363/bureau.v3i1.207

Keywords:

Pembiayaan Konsumen, Tiket, Pembatalan , Traveloka, Consumers, Ticket Cancellation

Abstract

Technological advances make it easier for humans to carry out their activities via the internet. One of them is the emergence of the Traveloka application which functions as a ticket booking application for various purposes, such as airplane tickets, hotel tickets, and tourism. Even though it is quite successful, there have been many cases of consumers getting unpleasant service from Traveloka. One of the problems most experienced by consumers is the unilateral cancellation of tickets by Traveloka business actors. Based on this, this research will analyze the form of legal liability from Traveloka against ticket cancellation unilaterally. This study uses normative research based on conceptual areas that use library research such as books, journals, and laws and regulations related to the object of research. The results of the study show that in the case of unilateral ticket cancellation, Traveloka acts as a business actor who is burdened with responsibility because they are deemed not to have fulfilled their obligations. Regarding ticket cancellation unilaterally, Traveloka as a business actor can be said to have committed a default

Downloads

Download data is not yet available.

References

Beales III, Howard J, T. J. M. (2014). FTC Consumer Protection at 100: 1970s Redux or Protecting Markets to Protect Consumers. Geo. Wash.

Bramantyo, R., & Rahman, I. (2019). Legal Protection of E-Commerce Consumers in Online Transactions in Indonesia. American Journal of Social Sciences and Humanities, 4(2), 358–368.

Fitriah. (2020). Perlindungan Hukum Bagi Konsumen Dalam Transaksi Jual Beli Melalui Media Sosial. Solusi, 18(3), 371–382.

Freedman, Martin, and B. J. (2005). Global warming, commitment to the Kyoto protocol, and accounting disclosures by the largest global public firms from polluting industries. The International Journal of Accounting, 40(3), 215–232.

Hutabarat, K., & Sulistiyono, A. (2022). OLEH ONLINE TRAVEL AGENT Staff Badan Pemeriksa Keuangan Republik Indonesia Abstrak A . Pendahuluan barang maupun jasa bagi masyarakat . Hal tersebut sejalan dengan peningkatan pengangkutan lain yakni darat dan laut . Pengangkutan menggunakan pesawat udara. 10(April), 13–22.

Juwana. (2002). Hukum Ekonomi dan Hukum Internasional. Lentara Hati.

Kotler. (2003). Marketing Management. 11th Ed. Prentice Hall International Edition.

Maesaroh, A. Y., Poon, W. C., Lim, L. C., & Yin, B. C. (2019). Traveloka?: Number One Online Travel Agent in Indonesia. Electronic Journal of Business & Management, 1, 38–46.

Mamuji, S. S. & S. (1995). Metode Penelitian Normatif. Rajawali.

Mohana Shanmugam, Shiwei Sun, Asra Amidi, Farzad Khani, F. K. (2016). The applications of social commerce constructs. International Journal of Information Management, 36(3), 425–432.

Prihantini, M. B. M., & Parsa, I. W. (2019). Perlindungan Konsumen Terkait Pembatalan Secara Sepihak Voucher Hotel Oleh Pelaku Usaha Traveloka. Kertha Semaya?: Journal Ilmu Hukum, 7(5), 1. https://doi.org/10.24843/km.2019.v07.i05.p08

Puspitasari, N. N. (2019). Mohon Klarifikasi atas Pembatalan Sepihak Flight Sriwijaya Air melalui Traveloka.

Ramadhani, Firda Ayu, G. A. I. (2020). Consumer Protection Law On Vehicle Leasing Agreement In Indonesia. PalArch’s Journal of Archaeology of Egypt, 17(3), 1716–1722.

Roskiyasa, D. (2019). PERLINDUNGAN HUKUM BAGI KONSUMEN TERKAIT PEMBATALAN SEPIHAK PENERBITAN TIKET PESAWAT OLEH PT. TRINUSA TRAVELINDO INDONESIA MENURUT UNDANG-UNDANG NOMOR 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN. Reformasi Hukum Trisakti, 1(1).

Thasia. (2017). Sistem E-Commerce dan Perlindungan Konsumen.

Tjiptono, F. (2014). Pemasaran Jasa: Prinsip, Penerapan, Penelitian. Andi.

Vila., I. (2020). "International Consumer Protection at the United Nations: Towards Global Governance? Journal of Consumer Policy, 43(1), 91–103.

Yodo, A. M. & S. (2015). Hukum Perlindungan Konsumen Edisi Revisi. Raja Grafindo Persada.